Customer Service

Shipping & Delivery
All deliveries from Vicious Fishing will be via USPS or UPS.  To read our entire shipping policy, click here.
Privacy & Security
Click here to see an up-to-date PRIVACY POLICY.
Returns & Replacements
If you are not completely satisfied with your Vicious Fishing product, please call 1-866-645-0024 for a Return Material Authorization (RMA) request with 14 calendar days of your purchase receipt of the product.  For more information, contact us.
Secure Ordering Process
Any credit card information you enter on our site is strongly encrypted by industry-standard protocol, SSL (Secure Sockets Layer). The Vicious Fishing Web site uses SSL to communicate with secure browsers Internet Explorer. These browsers encrypt your credit card and personally identifiable information in a way that makes it extremely difficult for anyone to intercept and misuse while being transmitted between your computer and our server. Don't worry if your browser is secure or not - if it is insecure, you will not be able to purchase on our online store. If you are still unsure of giving your credit card over the Internet, please feel free to phone, fax, or mail your order to us. For telephone ordering or assistance, please call 1-866-645-0024. Or, send your order to: VICIOUS FISHING, PO Box 460, Dora, AL 35062.
Payment, Pricing & Promotions
Vicious Fishing accepts all major credit cards (VISA, MASTERCARD, AMEX and DISCOVER) for online purchases as well as money orders for orders placed over the phone or via USPS.
Viewing Orders
For all orders placed online, Vicious Fishing will send a tracking number along with the shipping confirmation via email.
Updating Account Information
If you are a registered user of the web site, you can manage many aspects of your registration information. For security reasons, however, some parts of your personally identifiable information may not be changed online and may require you to call or write to us in order to verify your identity before such changes can be made. To request that we no longer use your information to provide our services, the removal of your testimonial, or the removal of your information from a blog or public forum, please contact us via our Customer Service e-mail address.
The online registration area will also permit you to exercise control over the use of your e-mail address, allowing you to opt-out of future e-mail messages from this web site. Unfortunately, due to various legal and recordkeeping requirements, we may be required to maintain records about your purchases or other activities on this web site. However, you will always be permitted to opt-out of any marketing uses of information stored about you. If you prefer to manage your personally identifiable information via other means, you may contact us by postal mail at: PO Box 460, DORA, AL 35062.